Perhaps, our plugin came bundled with your theme?
Generally, the theme author buys an Extended license of the plugin which allows them to bundle it with their theme. In such cases, the theme author provides support & updates. The purchase code of the theme doesn’t work for other bundled plugins as they are totally independent products from independent developers.
If you need to get support, updates & other addons/freebies directly from original authors of the plugin, you will need to buy the respective plugin and get dedicated purchase code.
Possibly, you entered purchase code of the incorrect item.
Purchase codes are verified automatically and such error will be displayed if the purchase code entered, was not of the item under our portfolio. So can you ensure the purchase code you entered is of product from Brainstorm Force?
See all the products by us here –
Purchase code from any other developer won’t work.